Choose whether incoming calls ring your whole team at once or one person at a time, and pick who gets calls.
Routing modes
Mode | What happens |
Simultaneous ring | All eligible team members ring at the same time. |
Sequential routing | Eligible team members ring one after another, in order. |
Set up call routing
In Settings, select Call routing.
Select Simultaneous ring or Sequential routing.
Under Team eligibility, use the switch beside each team member to choose who gets calls.
For sequential routing, use Drag to reorder to set the order.
Review the full team list to check your changes.
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